Returns, Exchanges & FAQs

All our jewelry is handmade by women escaping human trafficking. Slight irregularities and variations in craftsmanship or natural characteristics of the materials are unique and individual to each artisan jewelry item.

However, we want you to love your purchase! We stand behind our products and want you to be fully satisfied with all of your PURPOSE jewelry. Our warranty does not provide for replacements or refunds for lost or stolen items.

FOR RETURNS:

Please begin by emailing us at: customercare@purposejewelry.org and include the following information in your email:

• Customer name
• Product name
• Order number
• Reason for requesting the refund

FOR EXCHANGES:

Please begin by emailing us at: customercare@purposejewelry.org and include the following information in your email:

• Customer name
• Product name
• Order number
• Reason for requesting the refund 
• Do you prefer a replacement item or store credit

Return to:

PURPOSE Jewelry

27001 Moulton Pkwy, #A-203, Laguna Hills CA 92656

FREQUENTLY ASKED QUESTIONS:

On each product page, there is an option that says “E-mail me when available” and we will notify you when the product is back in stock. 

We will fulfill your order on Tuesdays and Fridays, unless there is a holiday. We ship USPS First Class Mail which averages 3-5 business days to ship domestically and 10 business days to ship internationally.

3. Does PURPOSE Jewelry ship internationally?

Yes. International orders may be subject to import duties and fees, taxes, and other charges. All additional charges are the customer's responsibility.

PURPOSE Jewelry does not collect any duties and or/taxes and we cannot predict what your charges may be. Once your order has shipped, we are unable to refund any shipping costs incurred should you not accept the customs charges.